im all done with dell
Published by kyle June 2nd, 2005 in lifeafter many long years of buying dell products and probably totaling around $30k worth of orders, i finally have had enough. today while using my new 20″ panel, it decided to flake out, this was the straw for me. i still have some outstanding grievances with dell, here goes.
• i was once assigned my own point of contact for sales and support who would actually match or beat deals i could get with coupons or promotions, once he was promoted i got some new guy who couldn’t seem to ever get the prices even near what they went for right on the website. that left me talking to people in india. • its not that i don’t like india or the culture or people, i think it has to do with the fact they don’t understand certain american customs or values, they have no accountability, no concern for the customer, and all they do is fall back on their bin of customer service lines, “thank you mr _____, i understand you are ____, i will take care of that if i can put you on hold again,” they also are on a remote satellite feed that adds a 3 second delay to the phone conversation, VERY annoying. • i have been defrauded out of about $150 by dell - called about 5 times now to get something done about it, the customer service representative claimed to be mortified that i was ‘accidentally’ charged but never received my goods/services - but funnily, i was never refunded, i never got a call back, and even the guy’s supervisor won’t return my phone calls (i know, big surprise). • i spent 45 minutes to get a damned RMA on my monitor today, does that seem right? it was obviously not working, i had all the numbers necessary. i had to spell my name for the guy about 10 times, even though i had given him my customer number and order number, what the hell is wrong with this picture?
anyway, basically it is impossible to get hold of a reliable person who can do something in a timely fashion, and i would personally rather pay an extra $200 for the apple branded version just because i can call and speak to someone that speaks english and who will help me with the problem, but these mega-companies are really getting out of hand.
A letter of complaint to the Federal Trade Commission on their complaint form https://rn.ftc.gov/pls/dod/wsolcq$.startup?Z_ORG_CODE=PU01 might get Dell’s attention - plus you always have the option of taking them to small claims court. I know it’s a pain - but very satisfying when you get a judgement.
Funnily???
I don’t remember seeing that in Webster.